How do I log in for the first time?
You can access a guide on how to create your new Hard Rock Social Casino account here.
I'm playing as a Guest. Where can I find my Guest ID?
If you would like to contact our Support Team with any questions, you will need to provide them with your Guest ID.
Your Guest ID can be found by clicking MENU icon at the top right corner of your screen. Next, click SETTINGS, and find your ID under the FAN PAGE Button!
Where can I access Games?
You can access games through the Main Lobby by clicking on PLAY SLOTS, HIGH LIMIT, LIVE TOURNAMENTS or TABLE and OTHER GAMES!
For more information on games, please click here.
How do I earn Coins?
You can earn coins by winning games in our various game rooms. In addition to winning games, there are several ways to earn free more Coins.
For more information on earning free Coins, please click here.
How do I purchase Coins?
You can purchase coins through our Coin Store.
For players outside of the United States, in-game purchases are not yet available but click here for ways to earn Free Coins!
What are Quests?
When playing and exploring Hard Rock Social Casino, you are also completing Quests for specific activities. You can complete up to four Quests a day to win Coins and more, and purchase new Quests if you don't want to wait!
For more information on Quests, please click here.
What are Loyalty Points?
At Hard Rock Social Casino, you can earn Loyalty Points which you can spend in the Rewards Center to purchase Coins.
For more information on Loyalty Points, please click here.
What is my Player Level and how do I Level Up?
You can increase your Player Level by earning experience points. Experience Points are earned every time that you win coins in a game. You can view your Level through the Experience Bar at the top of every game screen.
For more information on your Player Level, please click here.
How do I access the High Limit Room?
The High Limit Room is the VIP area of Hard Rock Social Casino, showcasing an exciting selection of high-roller Slot Games. To access games in this room, you will need a minimum balance of at least 300,000 Coins.
You can accumulate enough Coins through winnings on non-High Limit games, or purchase Coins to become a High Limit Player and gain access to the High Limit Room instantly.
How do I increase/decrease my bet?
Hard Rock Social Casino offers a variety of exciting slots games from several popular providers. If you do not see “Bet” and “Lines” buttons on a slot game, you can access them through a particular games' Slot Menu by clicking on the Menu icon.
For more information on changing your bet, please click here.
Can I win real money?
Hard Rock Social Casino is a free-to-play app with no real money winnings and is online gaming supported. Coins earned in-game cannot be cashed in for real money, and this game is for entertainment purposes only.
How do I take a screenshot?
Sending a screenshot of an issue is sometimes an important and helpful requirement for resolving issues in a timely manner with the Hard Rock Social Casino Support Team. Visit this page for instructions on how to take a screenshot.
Which browsers are supported for the game?
Hard Rock Social Casino is best enjoyed on:
Windows
• Microsoft® Internet Explorer 11
• Google Chrome (most recent stable version)
• Mozilla Firefox (most recent stable version)
Mac
• Safari® versions 8.x, and 9.x
• Google Chrome (most recent stable version)
• Mozilla Firefox (most recent stable version)
Unsupported Browsers
• AOL
• Opera
Why should I connect to Facebook?
To enjoy the social aspects of Hard Rock Social Casino, connect your Facebook account! You can send and receive gifts daily.
More perks will be coming in the future! For more information on connecting your Facebook account, please click here.
Why should I update the Mobile Version of my app?
App updates may include new features, bug fixes, performance improvements, security enhancements, and compatibility with new devices. No need to fret, updating the app will preserve your account balance and player progress.
Can I play on my Mobile Device without an Internet connection?
No, Hard Rock Social Casino requires an Internet connection when played on a mobile device. The mobile app is best enjoyed on a stable and secure WiFi connection. Otherwise, standard data rates and fees associated with your mobile plan provider may apply.
Help! My game is stretched out and the slots games are dark!
Help! My game is stretched out and I can't reset my password or log in!
Browser zoom is a common visual aid for many users, but it is possible to use it in a way that results in Hard Rock Social Casino appearing stretched and makes important buttons and fields unreachable.
If this issue is affecting you, please follow these steps to adjust your browser for the best gameplay experience.
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