If you encounter difficulties in completing purchases in Hard Rock Social Casino, we were either unable to verify your Customer Information when you initially signed up, or your credit card transaction did not go through successfully.
At Hard Rock Social Casino, we take customer security and user verification very seriously.
Your player account profile details must be verified in order for transactions to be completed. Please ensure that you have entered your correct legal name, full address, and date of birth in order to ensure completion of your purchase.
Your credit card details must be entered correctly as well, or resulting attempts at purchases will not be validated. Please note that American Express is not accepted at this time.
If you are using an iOS mobile device, all purchases made via the iOS app of Hard Rock Social Casino use the payment method assigned to your iTunes Account. If you have any questions or are experiencing problems, please contact the App Store directly.
If you are using an Android mobile device, purchases made via the Android version of Hard Rock Social Casino use the payment method assigned to your Google Play Account. If you have any questions or are experiencing problems, please contact the Google Play directly.
Hard Rock Social Casino has no control over iTunes or Google Play purchases. After contacting Apple or Google Play, if you wish to submit a Support Request to us regarding your purchase, please provide the following:
Amount in question
The transaction ID or a copy of the transaction e-mail.
ABSOLUTELY DO NOT send any credit card information via Email or Support Requests to our Hard Rock Social Casino Support Team.
For players outside of the United States, in-game purchases are not yet available. In the meantime, click here for more ways to earn Free Coins!