To contact our Support Team as a Guest player, you will need to provide us with your Player ID.
1. Click the MENU icon at the top right corner of your game screen
2. Select SETTINGS
3. Your Player ID is displayed in the bottom left corner of the SETTINGS Menu.
1. Click on the MENU icon on the left side of your screen.
2. Select the SETTINGS gear icon.
3. Select ABOUT HARD ROCK SOCIAL CASINO
4. Your Player ID is displayed under Player ID.
As a Guest player, your progress in the game and your updated Coin balance can be lost if you:
- Log in with a different device
- Update/reinstall our App (Mobile)
- Clear your cache (Web)
To ensure your account stays updated, please Upgrade your account!