In some cases, Prepaid Credit/Gift Cards may not be compatible with purchases made through Hard Rock Social Casino.
If you have any questions or are experiencing problems with your payment method, please contact the Credit Card Provider directly using the number on the back of your card.
Before making a purchase, please make sure the following items have been discussed with your Credit Card Provider:
- The card is activated.
- The balance is sufficient.
- There are no other restrictions preventing you from completing your transaction.
If you are still experiencing issues with your purchase, please contact our Support Team at firstname.lastname@example.org and we'll do our best to assist you!